vitaka Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between vitaka ("Platform", "we", "us") and its users ("you", "user"). vitaka is an online betting and casino platform operated for Bangladeshi players.

The key definitions used in these Terms are as follows:

• "Account" refers to each user's own registered account.
• "Balance" refers to the total amount of money held in an account.
• "Bonus" refers to promotional offers provided by vitaka.
• "Bet" refers to participation in any game in exchange for money.
• "Winnings" refers to money received from a successful bet.

We reserve the right to modify these Terms at any time. Notice of changes will be posted on the platform, and continued use of the service after any changes will be considered acceptance of the new terms.

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2.1 Age Limit and Eligibility

To open an account on vitaka you must be at least 21 years old. Use of this platform by minors (under 21) is strictly prohibited. If we find that a user is a minor, their account will be closed immediately and all deposited funds may be forfeited.

Each user also confirms that:

• They are using the platform voluntarily and with full awareness.
• They have the legal capacity to enter into a binding agreement.
• Gambling is lawful in their own jurisdiction.
• They are not managing an account on behalf of another person.

2.2 Account Creation

Each user may create only one account. Creating multiple accounts for the same person is strictly prohibited. All information provided at registration must be accurate, complete and up to date. Providing false information will result in account cancellation.

vitaka may conduct a Know Your Customer (KYC) verification process at any time. A copy of a national ID card or passport may be requested for verification. Withdrawals may be held if verification fails.

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It is your responsibility to keep your account password and login details completely confidential. You are solely responsible for all activities conducted through your account, even if a third party is involved.

If you suspect unauthorized access to your account, you must notify us immediately via our 24/7 live chat. vitaka will not be held responsible for any loss caused by your negligence.

• You may not allow any third party to use your account.
• Transferring or selling your account is prohibited.
• Using your account for fraudulent activities is strictly prohibited.
• A retention policy will apply for inactive accounts.

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4.1 Deposits

The following payment methods are accepted for deposits on vitaka: bKash, Nagad and Rocket. The minimum deposit amount is ৳500 (five hundred taka). This limit applies equally to each payment method.

Deposits are generally credited to the account instantly. If there is a delay due to a technical issue, please contact us via live chat. Only your own mobile banking account must be used for deposits.

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals are generally processed within 1 hour. vitaka reserves the right to temporarily hold a withdrawal for verification purposes.

• The same method used for the deposit must be used for the withdrawal.
• Withdrawals may be held if fraudulent activity is suspected.
• Withdrawals will not be approved if bonus wagering requirements have not been met.
• Large withdrawals may be delayed if account verification has not been completed.

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New members on vitaka will receive a 100% first-deposit bonus of up to ৳5,000. For example: depositing ৳1,000 will give you a ৳1,000 bonus, making your total balance ৳2,000. Or depositing ৳12,000 will give you a ৳5,000 bonus (maximum limit), making your total balance ৳17,000.

5.1 Wagering Requirements

A 20x wagering requirement applies to all bonuses. This means withdrawals can be made after placing bets totalling 20 times the bonus amount. The time limit for meeting the wagering requirement is set by vitaka.

5.2 Bonus Usage Terms

• Each user will receive the first-deposit bonus only once.
• The same person may not use bonuses through multiple accounts.
• vitaka reserves the right to modify or withdraw any bonus offer at any time.
• Bonuses may be cancelled if unusual betting patterns are detected.
• Winnings from bonuses may only be withdrawn after the wagering requirements have been met.

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vitaka offers slots, live casino, cricket betting, fishing games and many other types of games. Each game has its own rules and it is the user's responsibility to read them before starting a game.

6.1 Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• Winnings obtained through fraud or manipulation will be considered void.
• vitaka reserves the right to cancel any winnings obtained by exploiting a programming error.

6.2 Cricket Betting

For cricket betting, bets can be placed on BPL, IPL, T20 World Cup and various other international and domestic tournaments. If a match is cancelled or abandoned, bets will be refunded or settled according to specific rules.

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vitaka has four VIP levels: Bronze, Silver, Gold and Platinum. Each level provides weekly cashback benefits. Cashback rates by level are: Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6% and Platinum up to 0.8%.

Advancement to a VIP level is determined based on the player's activity. Regular activity is required to reach higher levels. VIP benefits apply only to active accounts.

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The following activities are strictly prohibited on vitaka and may result in account closure and forfeiture of all deposited funds:

• Creating or managing multiple accounts.
• Using a false or fabricated identity.
• Using unusual betting patterns with the intent to abuse bonuses.
• Attempting to interfere with or hack the game software.
• Attempting to influence outcomes through unethical means.
• Conducting money laundering or other illegal financial activities.
• Playing games using automated bots or software.
• Harassing other users or using offensive language.

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Although vitaka operates as a safe and reliable platform, it is not liable for the following:

• Loss caused by internet connection or device issues.
• Loss caused by theft of account information due to your own negligence.
• Delays caused by failure of third-party services (payment gateways).
• Temporary service disruption due to unexpected technical issues.

In any case, vitaka's maximum compensation will not exceed the value of that specific transaction.

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For detailed information on how your personal data is collected, processed and used, please read our Privacy Policy. vitaka uses SSL encryption and modern security technology to keep your data safe.

We do not sell your data to third parties. Data may be shared only for payment processing, identity verification and legal compliance purposes.

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vitaka is committed to responsible gambling. We believe that gambling is for entertainment and is not a source of income. To learn more about our responsible gaming policy, visit the Responsible Gaming page.

• Set your own limits and stay within them.
• Never use gambling as a way to pay off debt.
• If you feel there is a problem, make use of the Self-Exclusion option.
• Only play with money you can afford to lose.

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vitaka reserves the right to temporarily suspend or permanently close an account in the following situations:

• If any provision of these Terms is violated.
• If fraudulent or suspicious activity is detected.
• If the user fails to cooperate with identity verification.
• In cases of prolonged inactivity.
• At the user's own request.

If an account is closed, the valid balance (excluding bonuses) is generally returned, but this may be held while an investigation is ongoing.

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For any complaint or dispute, first try to resolve it through our 24/7 live chat support. If the matter is not resolved via live chat, send the details in writing to [email protected].

An initial response will be provided within 7 working days of filing a complaint. A final decision on complex matters will be communicated within 30 days. vitaka's decision will be considered final and binding on both parties.

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If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will remain fully in effect. These Terms form the entire agreement between vitaka and the user and supersede all previous oral or written agreements.

vitaka is a safe and encrypted platform operating in the Bangladeshi market. For any questions regarding use of the service, contact our 24/7 Bengali live chat support or reach us at [email protected].

The Bengali version of these Terms is authoritative. In the event of a conflict in any translation into another language, the Bengali version will prevail.