Responsible Gaming
Complete Guide
vitaka believes entertainment is truly enjoyable only when it is controlled and enjoyed with awareness. Stay safe by using our responsible gaming tools.
What is Responsible Gaming?
Enjoying online betting and casino games is a great form of entertainment — but it should always be done responsibly. Responsible gaming at vitaka means staying aware of your time, money and mental health, and treating betting as a controlled form of entertainment, never as a source of income.
We believe every player has the right to enjoy games in a safe environment. That is why vitaka provides various protection tools and guidelines to help you stay aware and in control.
vitaka provides services only to those aged 21 or above. Age is verified at account registration and access by minors is strictly prohibited. Make sure that no one under the age of 21 in your circle uses this platform.
Our Protection Tools
vitaka offers multiple tools and features to keep players safe.
Deposit Limit
ControlYou can set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit is subject to a 24-hour waiting period — this protects you from depositing more in the heat of the moment.
Time-Out Break
BreakIf you feel you need a short break, you can temporarily suspend your account for a set period. Choose a time-out from 24 hours to 30 days. During this time you will not be able to access your account.
Self-Exclusion
Long-TermIf you feel that gaming is having a negative impact on your life, use the self-exclusion option to keep yourself away from the platform for an extended period. You can choose from 6 months to permanent exclusion.
Reality Reminder
AwarenessA pop-up message will appear at set intervals showing a summary of how long you have been playing and how much you have won or lost. This helps you stay aware.
Loss Limit Setting
BudgetSet a maximum daily or weekly loss limit. Once the set limit is reached, the ability to play games is automatically stopped, so there is no risk of losing more in an emotional moment.
Support and Advice
SupportOur 24/7 Bangla live chat support team is always ready. If you have any questions about responsible gaming or need help, contact us immediately.
Signs of Problem Gambling
Betting becomes a problem when it negatively affects your daily life, relationships or financial situation. If you notice the following signs in yourself, it is important to be alert:
- Repeatedly spending more than the budget you set for yourself
- Placing larger bets to try to recover money you have lost
- Hiding betting from family or friends
- Being unable to stop betting or repeatedly trying and failing to do so
- Taking out loans or borrowing money from others for betting
- Feeling restless or irritable when not betting
- Using household expenses or savings for betting
- Ignoring work, studies or family responsibilities to bet
Remember
Betting is entertainment, not a way to earn income. There is no guarantee of winning in any game and in the long run the house always has the edge. Never bet with borrowed money or money needed for household expenses.
Get Help
If you notice the signs above in yourself or someone close to you, seek help immediately. Contact our support team via live chat or at [email protected]. For mental health services in Bangladesh, contact the Kaan Pete Roi helpline: 01779-554391.
How to Activate Self-Exclusion
Activating self-exclusion is simple and immediate. Follow the steps below:
Log in to your account
Log in to your vitaka account and click the profile icon at the top right.
Open Settings
Go to the "Account Settings" or "Responsible Gaming" section where all protection tools are available.
Choose the period
Choose the self-exclusion period — 6 months, 1 year, 3 years or permanent. The longer the period, the stronger the protection.
Confirm
Confirm your decision. Once self-exclusion is activated, you will not be able to access your account until the set period has ended.
Contact Support
For any help related to self-exclusion, contact our 24/7 live chat support or email [email protected].
The Golden Rules of Safe Betting
Following these simple rules will keep betting enjoyable at all times.
Set a Budget
Set a fixed budget before you start playing and never go beyond that limit. Only bet with money you can afford to lose.
Control your time
Decide in advance how much time you will spend on betting each day. Take regular breaks and spend time with family and friends.
Keep a clear head
Do not bet when drinking, tired or under stress. Avoid the temptation to place large bets in an emotional state after a loss.
Treat it as entertainment
Never think of betting as a way to earn money. It is entertainment just like watching a film or playing sport — winning and losing are both normal.
Protection for Minors
vitaka strictly enforces the 21+ age limit and has taken various steps to protect minors. If there are children or teenagers in your home, follow the precautions below:
Device Protection
Keep your phone or computer password-locked. Do not leave devices within reach of children. Use parental control software.
Keep Account Details Private
Never share your vitaka account password or login details with anyone. Always log out after using your account.
Payment Protection
Never share your bKash, Nagad or Rocket account PIN with anyone. Use a separate passcode on payment apps as well.
No Account Sharing
Each person has their own separate account. Do not let anyone else use your account, especially minors.
Responsible Gaming FAQs
Answers to common questions about responsible betting.
Enjoy safely, with responsibility
Play responsibly and enjoy vitaka's entertainment games. Check our FAQ to learn more or start playing now.
Need Help?
Our 24/7 support team is always ready for any questions about responsible gaming, setting deposit limits or activating self-exclusion. Full support is available in Bangla.