vitaka's Privacy Policy

1.1 Information You Provide Directly

When you create an account on vitaka, log in, or use our services, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Payment information (bKash, Nagad, or Rocket number)
• Documents required for identity verification (where applicable)

1.2 Automatically Collected Information

While you use our platform, we automatically collect certain technical information:

1.3 Information Received from Third Parties

In some cases we may receive limited information about you from payment gateways, identity verification services, or other trusted partners, used solely for the purpose of verifying your account and ensuring security.

2.1 Service Operation and Improvement

We use your information for the following purposes:

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• Maintaining and improving platform functionality
• Personalizing the gaming experience

2.2 Security and Compliance

vitaka is committed to operating a safe and fair platform at all times. For this purpose we:

2.3 Communication and Support

We may contact you to:

• Send transaction confirmations and account-related notifications
• Provide technical support
• Inform you about important policy changes
• Share promotional offers with your consent

3.1 Technical Security Measures

vitaka applies industry-standard technical measures to protect your information. Our security infrastructure includes:

3.2 Password and Account Security

Your password is never stored directly — only an encrypted hash is retained. To keep your account secure, we recommend using a strong, unique password and not sharing it with anyone. If you suspect unauthorized activity on your account, contact us immediately.

3.3 Steps in Case of a Data Breach

In the rare event of a security breach, vitaka will notify affected users as quickly as possible and take the necessary steps to limit damage. Our incident response team is available at all times.

4.1 Limits on Information Disclosure

vitaka does not sell, rent, or transfer your personal information to third parties for commercial purposes. Your privacy is very important to us.

4.2 Limited Information Sharing Situations

We may share your information in the following limited situations:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket), identity verification and technology service providers — only the information necessary for them to provide their specific service.
• Legal Obligations: In response to a court order, legal process, or valid request from a government authority.
• Fraud Prevention: With anti-money laundering (AML) and fraud prevention agencies, where required by law.
• Business Transfers: In the event of a merger or acquisition, with assurances that your privacy will be protected.

All third-party partners are contractually bound to comply with our strict privacy standards.

4.3 Information with Game Providers

Our game providers — including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming — may process the minimum information necessary to operate games. This data is used solely to run game sessions and verify results, and is governed by each provider's own privacy policy.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. vitaka uses the following types of cookies:

• Essential Cookies: Necessary for core platform functions such as login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytical Cookies: To analyze platform usage and support improvements. These do not reveal your identity.

5.2 Cookie Controls

You can control or disable non-essential cookies through your browser settings. Keep in mind that disabling cookies may affect some platform features. Essential cookies remain active at all times as the site cannot function without them.

5.3 Local Storage and Session Data

Alongside cookies, we may use the browser's local storage and session storage to help load your session data and preferences more quickly. This data stays on your device only and is not sent to our servers unless required for a specific feature.

7.1 How Long Information Is Stored

We retain your information only for as long as necessary. Retention periods depend on the type of information and the purpose:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Log and Activity Data: Retained for a limited period for security and analytics purposes.
• After Account Closure: Information required to meet legal obligations is kept for the prescribed period; additional data is securely deleted.

7.2 Data Deletion Process

After the retention period expires, or upon your request (where applicable), we securely delete or anonymize your information so that it can no longer be linked to you in any way.

8.1 Age Restriction

vitaka is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration, and additional verification may be requested in cases of doubt.

8.2 Inadvertently Collected Information

If for any reason a minor's information has entered our system and comes to our attention or is reported by a parent/guardian, we will immediately close that account and delete all associated data. To report this, please send an email to [email protected].

9.1 Update Process

vitaka may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send a notification to your registered email.

9.2 Consent After Changes

If you continue to use vitaka's services after an update, you will be considered to have agreed to the revised policy. If you do not agree to the updated policy, you may contact our support team to request closure of your account.